— Complaint and Feedback Center

Find the answers you are looking for.

Your Voice Matters to Us

At R.L. Klein & Associates, Inc., we are committed to maintaining the highest standards of service, ethics, and professionalism.
We value your feedback — whether it’s a compliment, suggestion, or complaint — as it helps us continuously improve the quality of services we provide to our clients, partners, and employees.
If you have experienced an issue or concern related to our staffing, communication, billing, or any other area, please let us know. Every submission will be handled confidentially and reviewed by our Compliance & Quality Assurance Team.

You can file a complaint using the online form below, by email, or by phone. Please include as much detail as possible, including dates, names (if applicable), and a description of the issue.

You will receive an acknowledgment within 3 business days confirming that your complaint has been received and logged.

Our Compliance Officer will review the issue, gather necessary information, and, if needed, reach out to you for clarification. The investigation process generally takes 10–15 business days depending on complexity.

Upon completion of the review, we will provide a formal response explaining the outcome and any corrective actions taken

If you are not satisfied with the resolution, you may request a secondary review by contacting our Executive Management or The Joint Commission directly.

Contact info

Main Line: 562-427-5577

Fax: 562-512-7740

Email us
info@rlklein.com

Head Office

R.L. Klein & Associates Inc.,
46 E Peninsula Center Drive, #298
Rolling Hills, CA 90274

Office Hours

Mon - Sun: 9 AM - 6 PM

Compliance Disclaimer

R.L. Klein & Associates, Inc. ensures that all complaints are handled fairly, confidentially, and without any retaliation. Submissions may be made anonymously. This complaint mechanism meets The Joint Commission’s requirement for a written description of the complaint process for both customers and staff.

Customer Complaint Form (#6)

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