R.L. Klein & Associates is committed to meeting The Joint Commission’s Standards for Healthcare Staffing Services — and to protecting every voice that safeguards patient safety.
We welcome your feedback and work diligently to resolve concerns within our organization. If a concern about the quality or safety of care provided by R.L. Klein & Associates staff has not been resolved to your satisfaction by RLK management, you have the right to report it directly to The Joint Commission at any time.
https://jointcommission.org/report-a-complaint
Submit a report online — anonymously if you prefer.
1-800-994-6610
Office of Quality Monitoring
www.jointcommission.org
Learn more about the reporting process.
The Joint Commission Office of Quality Monitoring One Renaissance Boulevard Oakbrook Terrace, IL 60181
Reporting is voluntary and may be made anonymously. You are not required to notify RLK before contacting The Joint Commission.
Serving government healthcare clients since 1984, we hold our operations to national standards for quality, competency, and patient safety — before, during, and after every assignment.
Every clinician’s licensure, certification, education, and competency is verified through primary sources before placement.
We assess and reassess performance continuously, integrating client feedback into structured evaluations for each assigned professional.
Our practices comply with federal, state, and local requirements — including HIPAA privacy and confidentiality obligations.
We document, track, and analyze safety events, then report them appropriately to clients, regulators, and The Joint Commission.
Data from feedback, incidents, and assessments drives an annual improvement plan that measurably strengthens our services.
Our practices comply with federal, state, and local requirements — including HIPAA privacy and confidentiality obligations.
This commitment is communicated to all RLK employees and assigned professionals through our Employee Handbook, orientation, and ongoing compliance training. Open communication about safety leads to better outcomes for patients and staff alike.
We encourage you to contact us directly so we can address your concern promptly. We acknowledge every report, investigate thoroughly, and share our findings.
Account Team
Mon–Fri, business hours
Client Operations
Compliance
After Hours
Outside business hours
These standards shape how we recruit, credential, place, and monitor the clinical professionals we serve you with.
We verify the qualifications, competencies, and health status of every professional before placement, maintain individual credentialing files, and conduct ongoing performance evaluations grounded in clinical feedback.
We sustain a culture of safety where concerns are raised without fear, track and analyze incidents and errors, and clearly communicate the right to report to The Joint Commission.
We safeguard confidential and health information in compliance with HIPAA and applicable privacy law, disclosing it only as permitted by law or client agreement.
We collect data on key quality and safety indicators, analyze trends, and act on them — turning measurement into meaningful, documented improvement.
R.L. Klein & Associates incorporates The Joint Commission’s National Patient Safety Goals into all staff orientation and ongoing compliance training. These goals address critical safety practices including:
Verify patient identity using two identifiers
Proper labeling, storage, and administration
Hand hygiene and standard precautions Preventing Wrong-Site Surgery — Surgical site marking and verification
Team communication and checklists Patient Fall Prevention — Risk assessment and protective measures
Surgical site marking and verification
Risk assessment and protective measures
Proper use and monitoring of clinical alarms
Main Line : 562-427-5577 After Hours : 562-512-7740
info@rlklein.com
operations@rlklein.com
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